Some customers have struggled to communicate vehicle difficulties, cancel reservations, or discuss issues with reservations. Customer support: One frequent customer complaint is the quality of customer service.Almost no truck rental company offers guaranteed reservations, but Budget customers rarely have a problem with oversold reservations as other competitors do, such as U-Haul. No reservation guarantees: With some companies, you might schedule a pick-up online only to find your truck isn’t available at your preferred pick-up spot.Other truck rental companies offer more truck sizes, including tow-behind utility and cargo trailers. Limited truck sizes: There are four different moving truck sizes available (see our size chart below), up to a 26-foot truck.Simply drop off the rental truck at the scheduled drop-off location before the end of your reservation.Ĭonsider these cons as you compare Budget with other truck rental companies: Unlimited mileage for one-way rentals: Reserve a Budget truck for a long-distance move and enjoy unlimited mileage.Low rates for local moves: Compared to other leading truck rental companies, Budget offers competitive local rates thanks to low mileage costs.Discounts: Budget Truck Rental offers discounts for veterans, students, AARP members, and other customers.App support: The Budget mobile app makes it easy to find your nearest location, schedule a pick-up, and review your existing reservation.You can also call their 24/7 roadside assistance number for support in the event of an accident or other situation. Reliable trucks: Thanks to a 10-point inspection and regularly updated vehicle inventory, Budget offers reliable vehicles for your drive.There are locations in all 48 continental states where you can pick up and drop off rented vehicles. Convenient locations: Budget has over 1,600 locations around the United States.Here are some positive features of this national company: Consider whether the pros outweigh the cons for your next DIY move before connecting with experienced moving labor with .Ĭhoose Budget Truck Rental and prepare for convenient, reliable truck rentals near you. Like other major rental companies, Budget excels in some aspects that make it a competitive option for truck rentals while it could use improvement in others. Overall, customers feel the fleet is well maintained, and customers typically have fewer issues with overbooked reservations with Budget when compared to other truck rental companies. Budget offers competitive rates whether you’re preparing for a local or long-distance move. Many customers were pleased with the affordable rates, clean trucks, transparent policies, and convenient in-app reservation scheduling.
Budget truck rental customer service how to#
This left some customers frustrated and unsure of how to handle a maintenance situation with a rental vehicle.
The few complaints include limited truck size options and some issues speaking with customer service agents about the rental process. What Do the Reviews Say?īudget Truck Rental has an overall positive score in many customer reviews. Keep in mind that the company doesn’t offer storage containers or self-storage facilities, so if you need these services you'll want to consider other moving companies. Budget offers a mobile app that allows you to manage reservations, check out locations, review truck sizes, and schedule same-day pick-ups. You can rent a truck for a local move or head across the nation for a long-distance relocation. They’re owned by Avis Budget Group and offer an extensive fleet of truck rentals and shipping materials, like dollies, boxes, and furniture pads.
Budget Truck Overviewīudget Truck Rental is a highly rated national chain with locations in the continental United States. Learn more about Budget® Truck Rental’s services and the pros and cons of choosing Budget with this guide. There are many steps that go into your move.
Prepare to kick off your DIY move by hiring an affordable, reliable moving truck.
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